A game of trust : Investigation into the Ontario Lottery and Gaming Corporation's protection of the public from fraud and theft, Ombudsman report

Second, the loss of trust I was apprehending appeared to have arisen from a lack of due care and attention to the vulnerability of the very people the OLG was meant to protect – the gaming public. [...] To me, this is not a vindication of the Corporation but an indictment of its lack of reliable records, and it only underlines the burning need for the OLG to take steps to secure the public’s trust. [...] However, when it comes to choosing between the interests of retailers and those of consumers, the Corporation has displayed a self- serving habit of favouring retailers at the expense of the public. [...] He was also critical of the fact that, once alerted to the fraud, the Corporation had taken no steps to recover any of the funds that it had paid out to the retailer, under the standard indemnity agreement she had signed in exchange for her prize money. [...] The judge considered the Corporation’s Insider Win Policy and stated: In my view, by adopting the policy, the [Corporation] has acknowledged the real possibility that a retailer could gain an unfair advantage in the conduct of the games and try to claim a customer’s ticket as their own.